Returns & Exchanges

At occasionglam.com, we want you to be absolutely delighted with your purchase. If you are not completely satisfied, we are here to help with a straightforward returns and exchange process.

Our Policy
We offer returns and exchanges for items within a specified period from the delivery date, provided they are in their original, unused, and unaltered condition—with all tags attached and in the original packaging. Please note, certain non-returnable items may apply, such as final sale pieces or specially selected items as marked on the product page.

How to Initiate a Return or Exchange
To begin, please visit our Returns Portal at occasionglam.com. You will need your order number and email address to generate a Return Authorization and a prepaid return shipping label. All returns must be initiated through this portal to be processed correctly.

Shipping & Handling
We provide a prepaid return shipping label for your convenience. The cost of this label will be deducted from your refund amount, unless the return is due to our error or a defective item. Original shipping charges are non-refundable. We recommend using the provided label and retaining your proof of postage until your refund is confirmed.

Refund Process
Once we receive your returned item at our warehouse, our team will inspect it. Upon approval, your refund will be processed to your original payment method. Please allow time for the financial institution to complete the refund. Sale items are eligible for store credit only.

Exchanges
For exchanges, please select your desired size or color during the return process on our portal. If the exchange item is of a different value, a price adjustment will be applied. We will ship the new item once the original return is received and inspected.

Damaged, Defective, or Incorrect Items
Received a damaged, defective, or incorrect item? Please contact our support team immediately through the portal at occasionglam.com. We will gladly arrange a replacement or return at no cost to you.

International Returns
For orders shipped outside our primary region, different terms may apply. Please refer to the instructions provided with your order or contact us via the portal for assistance.

Store Credit
Opting for store credit is a swift alternative. It will be issued as a digital code via email upon return approval and never expires.

Need Help?
For any questions regarding your return or exchange, our dedicated customer care team is ready to assist. Please reach out to us through the Returns Portal at occasionglam.com.

Thank you for choosing occasionglam.com.