Shipping & Delivery Policy

At occasionglam.com, we are committed to ensuring your carefully selected items reach you efficiently and in perfect condition. This policy outlines our general shipping procedures and commitments. For the most current and detailed information regarding services, timelines, and costs for your specific region, please always refer to the dedicated shipping information provided during the checkout process on our website.

Order Processing
All orders are processed and prepared for shipment from our distribution center. The processing time begins after your order and payment have been successfully confirmed. We operate on standard business days, excluding weekends and public holidays. You will receive a confirmation email with your order details once it is placed, and a separate notification with tracking information once your package has been dispatched.

Shipping Destinations & Carriers
We currently ship to a curated list of countries. The available shipping methods and associated carriers are dynamically calculated based on your delivery address at checkout. We partner with reliable national and international logistics providers to deliver your orders.

Shipping Status & Tracking
Once your order leaves our facility, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow a short period for the tracking information to become active on the carrier’s website.

Delivery
Our carriers will deliver your package to the address you provided during checkout. It is the customer’s responsibility to ensure the shipping address is complete and accurate. We are not liable for packages lost or delayed due to incorrect addresses. Some carriers may require a signature upon delivery. If you are not available, they will typically leave a notice with instructions for pick-up or re-delivery.

Potential Shipping Delays
While we provide estimated delivery timelines, please understand that actual delivery dates may vary due to factors outside our direct control. These can include customs clearance procedures for international orders, carrier processing times, weather events, or regional holidays. We appreciate your patience and understanding in such circumstances.

Damaged or Lost Items
Our team takes great care in packaging your items securely. However, if your order arrives damaged, please contact our customer service team immediately. For lost packages, as indicated by the carrier’s tracking, we will initiate an investigation with the shipping provider to resolve the issue promptly.

Policy Updates
occasionglam.com reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

For any questions related to shipping not addressed here, please visit the Help Center on our website.